Help Me!! ® Tech Team (HMTT)
Warranty
LABOR: Errors made on our part will be corrected providing:
- No changes to the system have been made by owner or third party subsequent to our service.
- Labor will be warranted for up to three (3) days after the invoice date; however, customer must notify HMTT of the specific problem(s) within the first 24-hours after pick-up/delivery or service call. A service call is not a guarantee that your original problem can/will be resolved (i.e., there are instances where repair(s) can not be made on-site, total hardware replacement may be necessary to correct an issue, etc.).
- Please plug your system in and inspect it immediately.
Stipulations:
- In-Shop Diagnostics: HMTT will take great care with your system and go through a very thorough diagnostics process, if they are deemed necessary, to properly perform services on your system. This diagnostics fee, (currently $49 plus tax) is non-refundable and is not applied to other services.
- Packaging: In order for any manufacturer warranty to be valid, components must be returned or exchanged in their original containers - please save these items, which include but are not limited to: booklets, boxes, cords, packaging materials, etc.
- Parts: Because components can easily be damaged and are sensitive in nature, HMTT will only exchange valid* parts within three days of purchase. Beyond three days, manufacturers warranty applies and you must contact that company. (*Note: Only parts that are deemed defective may be exchanged - all packaging rules as stated above apply. HMTT accepts no exchanges or returns on parts/software we did not install. No warranty on parts that were not purchased through HMTT.) Not liable for any bad and/or broken components that may have already existed in your system prior to HMTT performing services whether or not they were discovered by HMTT during said work.
- Data: HMTT makes no warranty that repairs and/or upgrades will not affect data. Further, there will be a fee for any data recovery attempt regardless of success. It is the responsibility of the customer to be sure any important data is backed up prior to requesting services.
- Programs: Programs are not data and can not be saved. Therefore, it is the responsibility of the customer to maintain legal hard copies of software and/or licenses.
- Soldering: Are paid in advance with no returns or exchanges. If hired for soldering a component(s), HMTT can make no warranty that it will be successful, but will make every effort; therefore, the fee is non-refundable. (Note: if a component requires soldering in order for system to operate, HMTT can make no guarantee that, once soldering has been accomplished, the computer will not be found to have other bad components or operate - as pre-diagnostics will be impossible.)
- Special Orders: Are paid in advance with no returns or exchanges.
- Viruses: If your system was in for a virus removal, we verify that there were no viruses on your machine when it left our shop. Please note that viruses often do damage to software that can not be foreseen, and will not be warranted by HMTT. Further, HMTT can not be responsible if an infected system prohibits our ability to fix a specific problem.
- Wireless Service Calls: HMTT can make no guarantee for any unforeseen interference caused by conditions in customer’s home or business that may limit, prohibit or cause wireless capabilities (i.e., plaster walls, metal, cell phones, etc.) not to function properly. HMTT is not responsible for customer’s inability to re-connect to wireless network.
- Power Surge: HMTT does not warranty “surge” related problems. (Note: Manufacturers will not warrant surge related problems, therefore it is very important to be sure your systems are properly protected - ask us for details.)
- Your Items: HMTT is not responsible for any/all computer(s), monitors, software, power cords, printers, etc. left at our location for over thirty (30) days. All items left over thirty days will be either recycled or resold and your data destroyed for your protection.
