Service Solutions
Consider:
- Has your network ever failed?
- Does your network run slow?
Your Help Me!!® Tech Team provides service solutions that meet most business needs and requirements ranging from emergency as-needed service calls to 24/7 monitoring and remote repair of your network. At Help Me!!® Tech Team we work with your team utilizing a balance of remote repair solutions and on-site repair to reduce costs and minimize downtime. Our on-site visits also allow for valuable interaction between your staff and the Help Me!!® Tech Team that leads to improved, streamlined processes and productivity for your team. · Emergency Services / Computer Repair: Preventative maintenance can reduce the chance of unexpected problems impacting your business. When emergencies do arrive, call your Help Me!!® Tech Team for fast and courteous service to keep downtime to a minimum. · Help Desk / Remote Services: Our Help Desk solutions get you up and running quickly. Combining over-the-phone personal tech help and remote login repairs, your team receives an immediate response and enjoys valuable time savings. And with less travel time, you can feel good about the reduced environmental impact and fuel savings – part of our Help Me!!® Think Green initiative. · Managed Services: Let your Help Me!!® Tech Team proactively monitor your systems, servers and networks to identify problems and address them before they cause downtime for your business. NOTE: Help Me!!® Team is a Certified Managed Services Partner of Dell® and fully supported by their technicians. We also offer Managed Service Plans for our Residential clientele. · Maintenance Services: Minimize user downtime and hardware problems through routine network and system maintenance. Your Help Me!!® Tech Team follows a comprehensive checklist on a set schedule to reduce your system and network problems. And our regularly scheduled on-site visits reveal additional productivity and functional opportunities that allow your team to be more effective. · Cooperative / Staff Augmentation Services: We also provide cooperative network support to clients with corporate IT departments or that have contracts with proprietary software companies. Corporate | Small Business | Non-Profits | Residential & Home Office | Government
Network Solutions
Consider:
- Are your separate voice, data and security networks in need of an upgrade?
- Is your organization compliant with all industry security requirements?
- What happens to your business if your data center was suddenly offline?
Your Help Me!!® Tech Team provides networking solutions for any size operation, from two PC peer-to-peer networks to wide area enterprise solutions encompassing multiple systems, servers and/or multiple locations. At Help Me!!® Tech Team we work with your team to design the most effective and efficient networking solution including, integration with your current network, implementation or roll-out plan, and ongoing management and maintenance of your network. Our network solutions provide your organization with: - Secure common database applications
- Shared files and printing capabilities
- User restriction protocols to software applications, printing, data and web access
- Secure remote users access
Our network solutions include: Peer-to-Peer (P2P) Networking: Grouping a limited number of workstations to share all network files and networked printers. This is a preferred solution for businesses with up to 10 users and limited data security needs by facilitating data backups and minimizing duplicate files at a reduced cost over Server Client Networks. Server Client Networks: Use of a dedicated server for companies with 10 or more users and organizations with greater data security needs. Design Build / Move-In: Our Engineers work with your team to design the most effective and efficient networking solution including: integration with your current network, network cabling infrastructure which can also include facility security and telephone integration (into one network) and a seamless implementation or roll-out plan. Exchange / Blackberry Server: Host your own company e-mail in-house while providing security for your company’s important data. Benefits include ease in backup of all e-mail accounts, spam filtering, efficient user account management, expanded e-mail capacity, as well as hosted cellular phone e-mail to provide more productivity while out of office. Mixed Client Networks: Create a mixed-use network utilizing Linux / UNIX, Macintosh, and/or Microsoft® operating systems. Remote Application Server (Cloud): Host your own web application server allowing remote users complete, secure access to company applications anywhere in the world. Employees can work from home and allow for matrix evaluations of productivity. Data Backup and Offsite Storage Solutions: Solutions can range from simple manual backup to a USB drive, external hard drive or DVD on an as-needed basis to completely automated, secure and monitored local and offsite solutions that include live data without interrupting your business operations. Disaster Recovery Solutions: Let your Help Me!!® Tech Team assist your company with a Disaster Recovery Plan that meets your unique business needs; including a Needs Assessment, Budgeting, Operational Plan and Testing Plan. Your Disaster Recovery Plan will take into account the risk of your network failing, your tolerance level for a failed network (how much downtime costs you each day) and your budget.
Corporate | Small Business | Non-Profits | Residential & Home Office | Government
Telecommunication Solutions (VOIP)
Consider:
- Do you have staff that works remotely?
- Does your business have multiple locations or anticipate multi-location growth?
Your Help Me!!® Tech Team provides integrated voice solutions utilizing Voice-Over-Internet-Protocol (VoIP) technology. VoIP (Voice Over IP) based phone systems can lower costs and provide enhanced features for businesses. At Help Me!!® Tech Team we work with your team to design and implement VOIP solutions over your network architecture that lets your business have: · Less cables when voice and data are transmitted over the same line · Less equipment when voice solutions are integrated into your network server operations · Distributed call access across multiple distant locations · Ease of call monitoring · Clearer desks – freeing up valuable “real-estate” and increasing productivity · Voice extensions anywhere the web is available – letting your work phone travel with you Virtual Contact Centers: Let your Help Me!!® Tech Team transform your Call Center into a dynamic virtual environment using a secured IP infrastructure. A flexible, scalable Virtual Contact Center can take your customer interactions to the next level and differentiate your organization from the competition while reducing costs, improving overall efficiency and making available new contact methods. Analog and Digital PBX Phone Systems: Your Help Me!!® Tech Team can also service, install and maintain select analog and digital PBX phone systems. Integrated Voice Solutions: Our team can review your existing environment to identify opportunities for improvement and increased efficiencies. We take a hands-on approach to implement and integrate complex applications across your entire enterprise. Voice Over Internet Protocol (VoIP): Dramatically enhance your network and the way your entire organization communicates by treating your entire organization (worldwide) as a local office. Improved VoIP technology now delivers the functionality and quality of service required to meet the voice application needs of a wide array of businesses and organizations.
CLEAR™ is a new advanced technology that enables users to create their own “hot spots” for Internet service; whether they are at home or office, in their car, at a park, or at any other location within the San Antonio area and several other markets throughout the United States.
For more information about how CLEAR can help stretch your budget or to sign-up, contact your Help Me!! Tech Team today at 210.822.8817 or email us at info@helpmetechteam.com.
Corporate | Small Business | Non-Profits | Residential & Home Office | Government
Security Solutions
Consider:
- Is your organization compliant with all industry security requirements?
- Do you need additional security measures beyond compliance?
Your Help Me!!® Tech Team provides security solutions not only for your data and network applications but also your facility. At Help Me!!® Tech Team we work with your team to design and implement the security solution that best protects your business; including network security, electronic entry systems, and video surveillance that can be accessed from anywhere on the web.
- Network Security: Protect your data and applications against unauthorized access from inside as well as outside the company by limiting user access by group or individual.
- Controlled Access Management and CCTV: Let your Help Me!!® Tech Team assist your company in assessing your facilities security and access management requirements to design and implement the best solution for your unique business needs. This can encompass card readers, key locks, cipher locks, biometric locking systems, as well as camera and DVR systems that can be installed and integrated into your data network.
We are licensed professionals with the State of Texas:
Help Me!! ® Tech Team (dba of HELP ME!! ® Computers, LLC) is licensed with the State of Texas as a Security Contractor Electronic Access Company, License # B16255 . For complaints concerning CCTV or Controlled Access Security Systems you may contact the Texas Department of Public Safety Private Security Bureau at 5805 North Lamar Blvd. Austin, Texas 78752-4422 ; P O Box 4087 Austin, Texas 78773-0001 or call (512) 424-2000.
Corporate | Small Business | Non-Profits | Residential & Home Office | Government
Equipment and Point-Of-Sale Solutions
Consider:
- If your equipment were to fail, what is the cost of your company downtime?
- Have you considered commercial / business class equipment?
- Have you considered a software solution to integrate sales, accounting, inventory, etc.?
- How does your hardware integrate with your POS system and make the process easier?
Your Help Me!!® Tech Team provides commercial grade hardware, software and point-of-sale systems that help your team keep your business operating at maximum efficiency. At Help Me!!® Tech Team we work with your team to define the appropriate solutions that will work for your business’ requirements and budget. - Equipment Solutions: As authorized resellers, your Help Me!!® Tech Team can provide all commercial off-the-shelf hardware and software for brands such as: Fonality, Lenovo® (IBM), Dell™, Acer, Panasonic®, Toshiba, HP (Compaq), Gateway®, Fujitsu, Calyptix™ and more. Our Help Me!!® Think Green initiative can supply your team with the latest in energy-efficient equipment that helps cut soaring energy costs. We also work closely with hardware leasing agents that assist businesses that would prefer this budget friendly option.
- Point of Sale Solutions (POS): Let your Help Me!!® Tech Team help you create a scalable Point-of-Sale System to share inventory and sales information between multiple locations and departments. Your POS system not only acts as a cash register; it also includes the ability to record and track customer orders, process credit and debit cards, connect to other systems (accounting, automatic ordering) in a network, and manage inventory across geographically-dispersed locations.
Corporate | Small Business | Non-Profits | Residential & Home Office | Government
Data Connection Solutions (Cabling)
Consider:
- Does your infrastructure need to be updated?
- Does your environment lend itself to a secure wireless network?
Your Help Me!!® Tech Team provides complete turnkey cabling solutions (including fiber optic solutions, Cat5 and Cat6) for campuses and other facilities as well as secure wireless solutions. At Help Me!!® Tech Team we work with your team to design, install and maintain data connection solutions for all types of data infrastructures. - Data Center: Let your Help Me!!® Tech Team evaluate how end-to-end data center solutions can best help your enterprise face the latest challenges in managing, processing, transmitting and storing vast amounts of data. Our services include evaluation, planning, design, and deployment services to provide you with the critical control equipment, communications infrastructure, fire safe, and appropriate levels of redundancy provisions to meet your business needs.
- Wired / Wireless / Hybrid Data Networks: Keep all of your data networks running smoothly day after day, year after year. From copper and fiber wired networks to wireless and hybrid systems, we have the expertise to tackle any network challenge on a local or national scale.
Corporate | Small Business | Non-Profits | Residential & Home Office | Government
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